Framwellgate School Durham
As you will appreciate, in a school of more than 1000 students, it is not possible for one person to deal with all enquiries or concerns, so it is important for us to direct you to the most appropriate person. Please use the following guide to help you.
If you have followed the procedures above and a concern still exists/the matter has not been resolved to your satisfaction, then please contact:
Mrs G Scott: Assistant Headteacher (concerns about student progress) – 0191 386 6628 or email Mrs Scott
Mr F Ward: Assistant Headteacher (concerns about pastoral care) – 0191 386 6628 or email Mr Ward
Pastoral Staff and Curriculum Leaders
Local Governing Board
We have some fantastic facilities, widely used by the school and community. We are very proud to have the Sjovoll Centre – a state of the conference facility and science learning centre. Should you wish to book this facility, please follow the link to the website, or contact Miss M Schudel.
For information on how to hire our fantastic sporting facilities, including our state-of-the-art sports hall, climbing wall and 3G hockey pitch, please contact Mr T Wilcock.
We offer competitive rates, outstanding service and excellent facilities and are very keen to work with our local and wider community.
Should you have any questions about our Curriculum offer, please refer to our dedicated curriculum pages from the main “Curriculum” menu. If you still have further queries, please contact the relevant Curriculum Leader listed in the table above.
We will always try to meet your needs and seek to resolve your concerns without the need for you to make a formal complaint but should you wish to do so, this should be put in writing (using the form within the Complaints Policy) and sent via Mrs F Thompson (Executive Assistant) by post or through the following email address “Comments Email”. For complaints specifically in relation to SEND provision, please address your complaint for the attention of the SENCO – Mrs R Danson.
In cases of allegations against the Headteacher, the matter should be raised with the Chair of the Local Governing Board (Angela Darnell) in writing by addressing the complaint confidentially to the chair via Mrs F Thompson (Executive Assistant) by post or through the following email address: Mrs Thompson.
Subject Access Request
To make a subject access request, please email SAR@framdurham.com.
If you require a paper copy of the information on this website, we shall provide this free of charge.
Other formats are available e.g. large print, braille or translated into another language.